Frequently Asked Questions
COMPANY INFO
What are your hours of operation?
We are available to take your calls and e-mails from 8:30 AM - 5:30 PM ET, Monday-Friday (excluding holidays).
How can I reach your company?
We are available by phone or email.
Phone: (201) 363-1900
Email (pre-sales / quote requests): Info@GoodEarthProducts.com
Email (existing orders): CS@GoodEarthProducts.com
What is your return policy?
All sales are final.
For our full return policy, please visit our Returns / Refunds page.
Do you accept purchase orders?
We accept purchase orders. Please reach out to us at Info@GoodEarthProducts.com if you'd like to pay using a Purchase Order.
What payment methods do you accept?
We accept all major credit cards and ACH transfers.
Do you have inventory of all items advertised?
Yes. If an item is for sale on our website, we have sufficient inventory of that item. Please note, some items may have a notation stating they are on pre-sale or have extended shipping dates.
SHIPPING
When will I receive my order?
For customers located within the contiguous 48 U.S. states, we generally ship within 1-2 business days.
Where do you ship from?
Our distribution centers are centrally located through the U.S. This ensures for faster shipping to our customers and allows us to keep our prices competitive.
Do you ship internationally?
We ship to international customers. Please reach out to us for ordering and shipping information outside the U.S.
What holidays affect shipping?
Our carriers do not ship on the following U.S. holidays, so please expect a slight delay in the shipment of your order:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas
- New Year's Eve
- New Year's Day
PRODUCT INFO
Where can I find Material Safety Data Sheets (MSDS) for your products?
Our product listings typically display the MSDS information. If you don't see it there, please reach out to us at (201) 363-1900 or CS@GoodEarthProducts.com and we'll gladly provide a copy.
Do your wipes work against the COVID-19 virus?
Our alcohol-based wet wipes are pre-moistened with 75% ethanol alcohol, exceeding the 70% alcohol recommended by the CDC for the elimination of the COVID-19 virus.
How do I keep my sanitizing wipes moist?
As stated at the top of each wipe roll bag, please do not remove the wipe roll from the bag when placing it in the dispensing bucket. Removing the wipes from the bag will cause them to dry out.
My product arrived without installation instructions and I have questions. What do I do?
We are available from 8:30 AM - 5:30 PM ET, Monday-Friday (excluding holidays) to answer any product questions. Please reach out to us at (201) 363-1900 or CS@GoodEarthProducts.com