What are your hours of operation?
We are available to take your calls and e-mails from 8:30 AM - 5:30 PM EST, Monday-Friday (excluding holidays).
How can I reach your company?
We are available by phone or email.
What is your return policy?
All sales are final.
For our full return policy, please visit our Returns / Refunds page.
Do you accept purchase orders?
We accept purchase orders. Please reach out to us at Info@GoodEarthProducts.com if you'd like to pay using a Purchase Order.
What payment methods do you accept?
We accept all major credit cards and ACH transfers.
Do you offer bulk discounts on large orders?
We offer bulk discounts on larger orders. If you are ordering a large quantity, please reach out to us at Info@GoodEarthProducts.com with the details. We will work with you to craft a specialized quote.
Do you have inventory of all items advertised?
Yes. If an item is for sale on our website, we have sufficient inventory of that item. Please note, some items may have a notation stating they are on pre-sale or have extended shipping dates.
When will I receive my order?
For customers located within the contiguous 48 U.S. states, we proudly offer Free Standard Shipping, on all products, with a delivery timeframe of 1-5 business days.
Where do you ship from?
Our distribution centers are centrally located through the U.S. This ensures for faster shipping to our customers and allows us to keep our prices competitive.
Do you ship internationally?
We ship to international customers. Please reach out to us for ordering and shipping information outside the U.S.
What holidays affect shipping?
Our carriers do not ship on the following U.S. holidays, so please expect a slight delay in the shipment of your order:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- New Year's Eve
- New Year's Day
Where can I find Material Safety Data Sheets (MSDS) for your products?
Do your wipes work against the COVID-19 virus?
Our alcohol-based wet wipes are pre-moistened with 75% ethanol alcohol, exceeding the 70% alcohol recommended by the CDC for the elimination of the COVID-19 virus.
How do I keep my sanitizing wipes moist?
As stated at the top of each wipe roll bag, please do not remove the wipe roll from the bag when placing it in the dispensing bucket. Removing the wipes from the bag will cause them to dry out.
Is there a warranty with your electrostatic sprayers?
As an authorized Victory Innovation distributor, your electrostatic sprayer is covered by the One Year Limited Warranty provided by Victory Innovations. For more warranty and product information, please visit the Victory Innovation website.
How fast do your disinfectants work?
We sell Diversey’s Oxivir disinfect solution. Their ready-to-use-cleaner disinfects in just 60 seconds while effectively killing MRSA and Norovirus.
My product arrived without installation instructions and I have questions. What do I do?